FAQ

Find answers to common questions about our services, process, and pricing.

Project timelines vary based on scope and complexity. Theme customization typically takes 2-3 weeks, complete store setups take 4-6 weeks, and complex custom development can take 6-12 weeks. We provide detailed timelines during our initial consultation.

Yes, we offer flexible payment plans for projects over $3,000. Typically, we require 50% upfront and the remaining 50% upon project completion. For larger projects, we can arrange milestone-based payments to make it easier for your budget.

All our projects include a support period (30-90 days depending on your plan) for bug fixes and minor adjustments. We also offer ongoing maintenance plans to keep your site updated, secure, and optimized. Training is provided so your team can manage day-to-day operations.

Absolutely! We stand behind our work with a 30-day money-back guarantee. If you’re not completely satisfied with the delivered project, we’ll work to make it right or provide a full refund. We also guarantee all speed improvements and performance metrics we promise.

Yes, we collaborate seamlessly with in-house teams, other agencies, and freelancers. We can integrate with your existing workflows, use your preferred project management tools, and provide technical documentation to ensure smooth handoffs.

Yes, we offer emergency support for critical issues. Our team is available 24/7 for urgent problems like site downtime, security breaches, or major functionality failures. Emergency fixes are prioritized and typically resolved within 2-4 hours.

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