FAQ
Find answers to common questions about our services, process, and pricing.
How long does a typical project take?
Project timelines vary based on scope and complexity. Theme customization typically takes 2-3 weeks, complete store setups take 4-6 weeks, and complex custom development can take 6-12 weeks. We provide detailed timelines during our initial consultation.
Do you offer payment plans?
Yes, we offer flexible payment plans for projects over $3,000. Typically, we require 50% upfront and the remaining 50% upon project completion. For larger projects, we can arrange milestone-based payments to make it easier for your budget.
What happens after my project is complete?
All our projects include a support period (30-90 days depending on your plan) for bug fixes and minor adjustments. We also offer ongoing maintenance plans to keep your site updated, secure, and optimized. Training is provided so your team can manage day-to-day operations.
Do you guarantee your work?
Absolutely! We stand behind our work with a 30-day money-back guarantee. If you’re not completely satisfied with the delivered project, we’ll work to make it right or provide a full refund. We also guarantee all speed improvements and performance metrics we promise.
Can you work with my existing team?
Yes, we collaborate seamlessly with in-house teams, other agencies, and freelancers. We can integrate with your existing workflows, use your preferred project management tools, and provide technical documentation to ensure smooth handoffs.
Do you handle emergency fixes?
Yes, we offer emergency support for critical issues. Our team is available 24/7 for urgent problems like site downtime, security breaches, or major functionality failures. Emergency fixes are prioritized and typically resolved within 2-4 hours.
What information do you require to begin the project?
To get started, I will need your store name, preferred niche or product category, logo (if available), and any design or color preferences. If you are unsure, I can assist you in selecting a suitable niche and layout.
Will my Shopify store be fully ready for selling?
Yes. Your store will be fully functional and launch-ready, including essential pages, payment gateway guidance, and basic shipping configuration.
Do you provide product research and product uploads?
Yes. I can perform niche-based or winning product research and upload products with SEO-optimized titles, descriptions, and high-quality images depending on the selected package.
Which themes do you use?
Typically work with high-quality free Shopify themes such as Dawn for speed and performance. If you have a premium theme, I can also customize it according to your requirements.
Do you set up dropshipping or automation apps?
Yes. I can install and configure popular dropshipping apps such as DSers, Zendrop, CJ Dropshipping, or Spocket, based on your preference and business model.
Will you design a logo or banners for the store?
Basic logo and banner design can be included in certain packages. Advanced branding or custom graphics can also be provided as an extra service.
How long does delivery usually take?
Delivery time generally ranges from 2 to 8 business days, depending on the package scope and project complexity.
Do you provide after-delivery support?
Yes. I offer limited post-delivery support to assist with minor adjustments, clarifications, or technical guidance.
Can you redesign or optimize an existing Shopify store?
Absolutely. I can redesign, optimize, or fix issues in your current Shopify store to improve performance, layout, and user experience.
Will you configure payment gateways?
I provide guidance and setup assistance for payment gateways such as Shopify Payments, PayPal, and Stripe, subject to country availability and account approval.
Do you guarantee sales or revenue?
No service provider can ethically guarantee sales. I guarantee a professionally designed, optimized, and conversion-focused store, while actual sales depend on marketing strategy, advertising, and product demand.
Do you optimize the store for SEO?
Yes. I apply basic on-page SEO practices such as optimized titles, meta descriptions, image alt tags, and clean URLs to improve visibility on search engines.
Can you integrate third-party apps or tools?
Yes. I can integrate email marketing tools, live chat, review apps, upsell tools, and analytics based on your requirements.
Will you set up legal and policy pages?
Yes. I will create essential pages such as Privacy Policy, Refund Policy, Terms & Conditions, Shipping Policy, About Us, and Contact Us.
What if I am completely new to Shopify?
No problem. I work with many beginners and will provide clear guidance and simple instructions so you can manage your store confidently after delivery.
Do you offer custom features or coding?
Yes. Custom design or coding can be provided as an additional service depending on the complexity of the request.
What makes your service different?
We focus on clean design, user experience, niche research, and long-term scalability, not just quick setup. My goal is to build a store that can grow with your business.